NBC10 Boston Responds

When his YouTube channel disappeared, a Needham, Massachusetts, man wanted to know why it was taken down. When he couldn’t get any answers, he reached out to our NBC10 Boston Responds Team for help. Bill Paulson, a realtor at Keller Williams Realty in Needham, was adding to a library of about 50 videos on his YouTube channel.  He featured homes, ...

The Elizabeth Grady Beauty Company was in business for nearly 50 years in Massachusetts. News of its unexpected closing this year has not gone over well with customers, many of whom were left holding expensive gift cards for spa services and want their money back. Twin sisters Megan Opie and Victoria Lambkin were frequent customers of the Elizabeth Grady salon…

How closely do you check your bank statements? An Attleboro, Massachusetts, man didn’t inspect his well enough and lost more than $1,000 in a scam. He reached out our NBC Boston Responds team for help. Mike Bassis dropped his $1,200 quarterly real estate tax payment in a mailbox in December.  Once he saw the money had cleared his account, he…

If you need help with an unemployment claim, it isn’t always easy to get through to the Massachusetts Department of Unemployment Assistance by phone. A frustrated Middleborough woman reached out to our NBC10 Boston Responds team when she couldn’t get through and couldn’t get her unemployment benefits. The department says a steady rise in fraudulent activity nationwide is part...

The NBC10 Boston Responds team stepped in to help a woman who had waited months for maintenance work to be done on the solar panels on her newly purchased home.

What good is a new phone if you can’t use it? When a Greenville, New Hampshire, woman couldn’t get her phone activated, she contacted our NBC10 Boston Responds team as a last resort.  Holly Patterson says she isn’t interested in fancy smartphones.  “I know other people spend like, thousands, hundreds, and that’s fine, but I don’t use the capability...

When a New Hampshire man bought tickets to see a legendary musician at TD Garden last year, he was hoping it would be a night to remember. Instead, it became an evening he wished he could forget after the show was postponed and he couldn’t get his money back. Raj Jathar’s mother was visiting from India in December.  For...

A new mom in Middleborough, Massachusetts, is out thousands of dollars after falling victim to an elaborate job scam. And it all started on her town’s Facebook page. “Right now.. there’s really nothing I can do,” said Becca Green.   “Like, honestly, I’m an idiot. Like. I just wanted to be home with her.” Green was pregnant last year, looking for...

There are upwards of 2,300 vehicle fires in Massachusetts every year. A Saugus woman’s new SUV was destroyed in one of them. When she couldn’t get a resolution from the online dealership where she bought it, she contacted our NBC10 Boston Responds team for help. Alayna Brinkley picked out a new vehicle on Carvana in December. She traded in...

You probably use your microwave every day.   A Marlborough, Massachusetts woman did, until hers broke.  And after months of trying to get a new one through her home warranty coverage, she reached out to our NBC10 Boston Responds team for help.   “This was the Sears warranty that I paid for,” said Sheryl Primmer, pointing to her warranty paperwork. …

Closing out a phone account did not come easy for a Cape Cod man. And after months of getting nowhere, he contacted our NBC10 Boston Responds team for help. When Paul de Ruyter’s father-in-law died in early June, he tried to disconnect the phone line that had been in his room at an assisted living facility. “He had a landline...

A Boston woman shelled out a lot of money for a name-brand hair styling system she found online. But when it broke, she discovered it was a fake. And she reached out to our NBC10 Boston Responds team for help. Donna Newton bought an expensive Dyson Airwrap system for her daughter’s birthday last year. But the $600 product didn’t...

A local band was in a bind when it didn’t get the money it was owed for two summer shows. Band members had used a national online ticketing company. When they couldn’t get answers about their delayed payment, they contacted our NBC10 Boston Responds team. The Dogmatics have been around since the 80s, playing popular clubs in Boston and...

A missing package and a rejected refund claim led a Mashpee, Massachusetts, man to seek help from our NBC10 Boston Responds team. A pricey pair of shoes was delivered somewhere in Mashpee in September, but Bruce Rosenfelt said he didn’t get them.  “This was the first time I’ve ever had a problem with delivery,” said Rosenfelt.  “I bought the shoes...

A Quincy man was thrilled when he won a big prize in a local morning radio show contest, but that excitement turned to disappointment when he couldn’t collect it. “I  was so excited,” said Garrett Schick. “You’re feeling good driving on the way to work in the morning, you win a prize. I called my wife right away. I’m like,...

Boston’s Bluebikes public transportation system has more than 4,000 bikes across 400 stations and a lot of people rely on them to get around. When you get to where you’re going, you dock your bike to end your ride. But we’ve heard from a growing number of viewers who have faced steep charges after returning their bikes. “After I...

A Boston woman lost almost $40,000 in a banking scam. She is hoping that sharing her story will prevent it from happening to others.  “It was pretty much my life savings. And, you know, I felt completely hopeless,” Jessica Small told NBC10 Boston. She received a text message that looked as if it was coming from Bank of America and…

A South End man may be out more than $30,000 after a high-end furniture company shut down last week. Christopher Reed’s home office is on hold and he doesn’t have anywhere to sit in his living room. He placed a $30,000 order with upscale furniture retailer Mitchell Gold + Bob Williams when he moved to Boston in April.  The furniture…

Phil Evendon said he makes it a point to never check his luggage, but on a January flight to Spain, he didn’t have a choice. “When I got to the desk with Iberia Airlines, they said, well, it’s a small plane, we have to check it.   And I kind of said, I really don’t want to do that because...

A Boston man got a ticket for the misuse of his handicapped placard, but he couldn’t easily determine what he did wrong and eventually his license was suspended.  That’s when he reached out to NBC10 Boston Responds for help getting some answers. Mark Jette got a ticket in the mail at his South Boston home in February.  The offense on...